Due to a Christmas/New Year order rush, our customer support response time is currently 2–3 business/working days.

We’re a small team (currently 6 full-time support staff) working through tickets as quickly as possible, and we’re hiring 5 additional team members ASAP to bring response times back down.

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We take customer service seriously - something a lot of online stores miss.

We usually reply within 24 hours, but during busy periods it can get up to 3 Working/Business Days.

Missing your order confirmation? It may have gone to your spam folder, you may have entered a typo in your email mistakenly, and Hotmail addresses in particular sometimes don’t receive automated emails. Worst case - email us your full name + shipping address.

We ship worldwide. Delivery typically takes 6–13 working/business days depending on your country. Tracking can take a few days to update after dispatch.